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I didn't get my prize money from a freeroll

4 posts 05 Nov 2009 15:08

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Yesterday I won a $5 Freeroll but when the final player lost all chips to me the game wouldn't end and my avatar just stood there alone in the table. Turned out there was another player on the player list, with only 1,200 chips (starting chips) and he was no where to be found on any table.

If I closed and opened PKR again it would just ask me to join the table again and I would stand there alone again.

I contacted PKR and they said it was a technical issue and that they forwarded it to the technical team and it would be fixed soon.

This morning I log in and I no longer get asked to join the table, but I didn't get the prize money...

I know it's only $2.5 but still... I finished first and get nothing? :S Now what?

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Posted: 05-Nov-2009 16:28 by jimmyfizzels

contact support again i would have thought normally when pkr crashes you get refunded but takes a little time maybe this is the case as i read yesterday was a bad day for pkr i wasnt online so cant comment

yes contact live support again

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Posted: 06-Nov-2009 11:45 by Aceofhearts20

i spoke to support because i won the $250 freeroll and did not get my money they said the manager is looking into it and and should have the money in the next 2 days